Symposium Call Center Server is an intelligent call routing and management system using state-of-the-art architecture based on a client-server configuration.
Symposium offers the following key functionality in addition to the general ACD (Automatic Call Distribution) functions:
- Powerful, skill-based routing
- Adaptable call handling
- Total call tracking
- Complete customized reports
- Internet, multimedia and CTI
- Open, industry standard platform
- Round the clock reliability
Comments